User Guide
Reference guide for TotalCare and Product Agreement services. This guide outlines interface procedures, service schedules, and operational guidance for airline personnel, maintenance teams, and support staff.
Document Hierarchy
In the event of any conflict between this User Guide and the TotalCare Services Agreement, the TotalCare Services Agreement or any other contract referred to herein will govern.
General Information
Introduction, communications & governance
Contacts & Addresses
Service contacts & key personnel
Rolls-Royce Portal
Online portal for services & technical info
Customer Training
Courses, certification & locations
Engine Management
EMP guidelines & change process
Planning & Administration
Engine removal forecasts & documentation
Engine Health Monitoring
EHM process, alerts & data requirements
On-Wing Services
Task requests, tool loans & support
Qualified Events
Event classification & coverage
Engine Transportation
Transportation, induction & dispatch
Overhaul Services
Engine repair, overhaul & rework definitions
Line Replaceable Units
LRU/LRP on-wing, off-wing & exchange
LRU Management
On-wing & off-wing LRU processes
Parts Availability
Parts provision & shortage management
DAC Lifing
DAC onboarding & Blue Data Thread
Emergency Support - 24/7
Services Control Centre for urgent engine issues and AOG situations
Document References
Product Agreement
Per Customer Contract
TotalCare Services Agreement
Per Customer Contract
Supplementary Financial Assistance
Per Customer Contract
Service Bulletin Policy
Per Customer Contract
Lease Engine Guide
Rolls-Royce Care Portal
Engine Management Programme
Generic EMP