Qualified Events

Event classification and TotalCare coverage determination

Understanding Qualified Events

Engine removals shall be reviewed by both the Operator and Rolls-Royce in accordance with the process flow below to determine if the removal is a Qualified Event (as defined in the TotalCare Agreement).

Important Notice

Classification of an engine removal as a Qualified Event does not imply the shop visit costs will be covered in whole or in part by the TotalCare Services Agreement.

Operator should reference the TotalCare Services Agreement to understand the coverage of the TotalCare and what work will be covered vs. what work will be Additional Services.

Qualification Process Flow

1
Engine Removed
Customer

Engine removal takes place

Data Collection
Decision PointCombined

Is there sufficient data to decide status? If no, Operator and R-R AST collect engine data. R-R AST reviews with SM if necessary.

Qualification Decision
Decision PointCombined

Is this a Qualified Event under the terms of the relevant Agreement?

4
Workscope & Invoice
Rolls-Royce

SM ensures that subsequent workscope and invoice reflects the status

5
Record Decision
Combined

SM and customer ensure the decision is recorded in relevant systems

Customer Action
Rolls-Royce Action
Combined Action
Decision Point

Non-Qualified Event

If the removal is determined to NOT be a Qualified Event, the Service Manager (SM) formally advises the Customer that the removal is considered a Non-Qualified Event.

Key Stakeholders

Operator

Customer Airline

Rolls-Royce

AST & SM Teams

OHB

Overhaul Base

Key Terms

Qualified Event

An engine removal that meets the criteria defined in the TotalCare Agreement

Covered Services

Work included under the TotalCare Services Agreement

Additional Services

Work not covered by TotalCare that requires separate authorization

Abbreviations

SMService Manager
ASTAirline Support Team
OHBOverhaul Base

Reference Document

Always refer to the TotalCare Services Agreement for complete details on event qualification criteria and coverage scope.

Pro Tip

Ensure complete engine data is collected at removal to facilitate quick qualification decisions and avoid delays in the workscope process.