On-Wing Services

OWS support for engine maintenance tasks and tool loan services

Service Overview

This document outlines the processes and procedures for how Customer Airlines raise a request for Rolls-Royce On-Wing Services (OWS) support for any engine maintenance task on or off-site.

Task Support

Mechanic deployment for engine maintenance tasks

Tool Loan

Specialized tooling available for loan to customers

1
Contact OWS
Customer

Customer contacts local AST and/or OWS directly via email or 24/7 duty hotline

2
Submit CRF
Customer

Customer and/or AST submits OWS Customer Request Form (CRF) with task details

3
Technical Vetting
Rolls-Royce

OWS Global Planning Team (GPT) vets technicality and reviews CRF details

4
Select Service Provider
Rolls-Royce

GPT determines Service Provider based on capability, capacity, tooling, and proximity

5
Coordinate Deployment
Combined

GPT coordinates with Customer and Service Provider for mechanic deployment

6
Issue Notification
Rolls-Royce

Upon acceptance, Customer receives Notification of Services (NoS) as formal acceptance

7
Task Completion
Service Provider

Hardcopy release certificate issued (EASA Form 1 by default, or other NAA upon request)

Service Provider Selection Criteria

Capability
Capacity
Tooling
Proximity

Customer Request Form (CRF) Structure

The CRF is divided into key sections. All relevant sections must be completed before submission.

Section A — Operational Details

Completed by Customer

  • Owner & Operator
  • Aircraft Registration
  • Engine Position & Type
  • Engine Serial No., TSN, CSN
  • AOG Status
  • Availability Dates/Times
  • Task Location
  • ETOPS Applicability
  • Visa / Airport Pass Requirements

Section B — Workscope of Task

Completed by Customer

  • Requested Task Description
  • Technical Data Reference (EOM/EMM/AMM/SB/FRS/TV)
  • Revision No. & Date
  • EASA / FAA Airworthiness Directives
  • Approval Required (EASA/FAA)
  • Customer Paperwork & Log Book Entry
  • Engine Incident Report
  • Tooling, Parts & Consumables Supply

Section C — Billing Information

Commercial coverage sections

1

TotalCare / Corporate Care Contract

R-R personnel only

2

Commercial Authorisation (CA)

R-R personnel only

3

Time & Material (T&M)

Customer will be invoiced

4

RR Other

R-R personnel only

Note: For all tasks (excluding North America) return completed CRF to On-Wing.Services@Rolls-Royce.com

Certification

Default Certification

EASA Form 1 issued by default upon task completion

Alternative NAA

Other National Aviation Authority certifications available upon request (within OWS capability)

Note: If other NAA certification is issued, EASA Form 1 will not be issued, unless specifically requested.

Contact OWS

24/7 Duty Hotline

+65 6240 3000

Tool Store Locations

UK

Majority of OWS inventory

Hong Kong

Regional tool store

Singapore

Regional tool store

Required Forms

CRF

Customer Request Form (for tasks)

TRF

Tool Request Form (for loans)

TLA

Tool Loan Agreement

North America Tasks

For tasks to be supported from North America, a different CRF is required. Contact:

owcna@rolls-royce.com

Tool Shortages

OWS will check inventory for requested tools. If there are shortages, GPT will inform Customer, who will need to provide the tool.

Pro Tip

Contact OWS early to ensure mechanic and tool availability. Additional documentation may be required based on Service Provider quality system requirements.