Contacts & Addresses
Rolls-Royce service line contacts and customer team directory
Rolls-Royce Service Line Contacts
Airline Support Team (AST)
24/724/7 Emergency Support
Services Control Centre
24/7 Support
Spares Support Group
Parts and spares inquiries
Engine Health Monitoring
EHM technical support
On-Wing Services
OWS task and tool requests
Rolls-Royce Portal
Portal access and support
Rolls-Royce Care Administration
Portal administration support
Customer Training
Training course inquiries
Warranties & Guarantees
Warranty claims and inquiries
Rolls-Royce Customer & Service Team
Your dedicated Rolls-Royce support structure:
Customer Key Contacts
Ensure these roles are defined in your organization:
VP Customers, Customer Ops Manager, Account Officer, Airline Support Team (AST), Spares Support Group, Overhaul Base Manager
Regular Interaction, Customer Satisfaction, Engine Overhaul, Contract Administration, Warranties, KPIs, LRU Management, EHM, Spares, AOG
Customer Invoice and Shipping Addresses
The following address categories should be defined in your User Guide:
Invoice Address
Primary billing address
Shipping Address (Main Base)
MON-FRI 6AM-3PM deliveries
Shipping Address (After Hours)
Weekend/night deliveries
Documentation Address
Original dirty fingerprints documentation
Customer Specific Contacts
Airline Support Team (AST)
To be designated per customer
Account Manager
To be designated per customer
Spares Contact
To be designated per customer
Rolls-Royce Office Addresses
Rolls-Royce physical office locations for correspondence and shipping.
Rolls-Royce Plc (Head Office)
PO Box 31
Moor Lane
Derby DE24 8BJ
England
Rolls-Royce Controls and Data Services
SIN D-7
P.O. Box 31
Derby DE24 8BJ
England
Note
Customer-specific addresses (ship-to/ship-from) and any Rolls-Royce Airline Support Team field office addresses will be defined per customer in the relevant User Guide appendix.
24/7 Emergency Support
Airline Support Team (AST)
your-ast-contact@rolls-royce.comContact details to be confirmed per customer
24/7 Support - Services Control Centre
Services.ControlCentre@Rolls-Royce.comRolls-Royce Portal
Access documentation, EHM data, and service information online.
customers.rolls-royce.comCommunication Methods
Email and telephone are recognised as appropriate methods of communication for day-to-day working, correspondence, and technical support and assistance.
Pro Tip
Save these contacts to your phone and email address book for quick access. For emergencies, always include your DEG Number and "URGENT" in the subject line.