Emergency Support
24/7 round-the-clock support for urgent engine issues
CRITICAL: DEG Number Required
You MUST provide your Contract Reference (DEG Number) in your first communication. Without this, support may be delayed or cannot be provided.
Services Control Centre (SCC)
Availability
24/7 - Round the clock
Target Response
Under 72 hours (urgent)
Phone (24/7)
+44 1332 777555On-Wing Care North America
When to Contact SCC
Please contact SCC for issues preventing immediate transition. This includes AOG situations, urgent engine defects, and time-critical operational support needs.
Quick Checklist
- Have your DEG Number ready
- Engine Serial Number
- Description of issue
- Current location
- Contact details
Pro Tip
Include "URGENT" in your email subject line for faster prioritization.
Need Mechanics?
Contact On-Wing Care North America to request specialist line maintenance mechanics.
owcna@Rolls-Royce.com